Friday, September 30, 2021, would be a day that will forever remain indelible in the minds of customers of First City Monument Bank (FCMB). It was
Friday, September 30, 2021, would be a day that will forever remain indelible in the minds of customers of First City Monument Bank (FCMB).
It was a day they started having a torrid experience. Their mobile banking application shutdown and other payment channels suffered different forms of afflictions that made nonsense of services offered.
“It was a very unpleasant experience. When it started, we thought it was the usual end-of-the-month hiccups associated with most of the banks but this one has proven to be particularly torrid,” a customer lamented.
While those in charge of the operations of the bank battled to alleviate the sufferings of customers on Independence Day, with services on other payment channels restored on the said day, the mobile banking application of the financial institution, however remained inaccessible.
“Since Friday till now, services on the mobile platform have become impossible. You can’t even log in 99% of the time, when you do, you can’t do any transaction whatsoever. It has been an unpleasant experience considering that the Mobile application has been extremely effective, the most effective of all the ones I know” another customer stated.
Worse still, despite the unpleasant experience, customers that are relentless in trying to use the FCMB mobile banking application get notifications of getting locked out of their accounts. And advisory to take steps that will require them to use the “inaccessible platform” to regain them.
The Yemisi Edun led bank has reportedly advised customers on the use of alternative channels, as the situation has remained the same.
